Get Answers to Common Queries
Frequently Asked Questions
We strive to provide clarity about our offerings and services. Below are answers to some of the most frequently asked questions from our community members. If you don’t find the answer you’re looking for, feel free to reach out to our team.
What are the benefits of each membership tier?
Each membership tier offers unique perks. For example, our Basic tier includes a free shirt and one car entry per month, while the Phoenix Rising membership offers up to 30% off event tickets, exclusive access to luxury car giveaways, and custom build discounts.
Can I upgrade my membership after joining?
Yes, you can upgrade your membership at any time through your account dashboard. The upgraded benefits will be applied immediately, and pricing will be adjusted accordingly.
How does veteran support work at Phoenix Rising?
Veterans are eligible for special discounts and free memberships through our partner charities like Camp Hope. You can also choose to gift a membership to a veteran at a discounted rate.
How do I claim my merchandise benefits?
Upon joining, you’ll receive an email with instructions on how to claim your free merchandise, such as shirts, hats, and decals, depending on your membership tier.
What is the refund policy for memberships?
We offer a 14-day refund period for new memberships, provided no benefits (such as car entries) have been used. Please contact our support team for assistance with refund requests.
What is the process for entering the car giveaways?
Every month, members are automatically entered into our luxury car giveaways based on their membership tier. The more premium the tier, the higher the number of entries. Winners are drawn at random and announced through our website and newsletter.
Be Part of Something Extraordinary
Join the Phoenix Rising Family Today
Phoenix Rising is more than a membership—it’s a community, a cause, and an opportunity to make a real difference. Whether you’re passionate about cars, committed to supporting veterans, or both, there’s a place for you in our growing family. By joining, you’ll gain access to exclusive raffles, events, and benefits, all while contributing to the greater good.